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Pebble Beach

FREQUENTLY ASKED QUESTIONS

  • What is a professional or independent Patient Advocate?
    A professional or independent patient advocate is an individual trained to assist patients and/or their loved ones navigate our complex healthcare system. An independent healthcare advocate’s primary commitments are to promote the health, safety, and rights of their patients and clients. Retaining a knowledgeable professional patient advocate provides you with a wealth of resources, education, navigation, care coordination and peace of mind. An independent patient advocate is skilled at collaborating with your healthcare team and works on behalf of your best interests! Please note that professional patient advocates do not replace your physician(s), make any type of medical diagnosis or provide medical advice.
  • Do you adhere to a professional code of ethics?
    Yes. As a proud member of the National Association of Healthcare Advocacy, we abide by a Code of Ethics for Patient & Health Care Advocates.
  • Why should I choose PURITY PATIENT ADVOCATES to represent myself or my family members?
    1. I work directly for YOU and not a health care system, insurance company, or hospital. An advocate who works for an insurance company provides services that are limited in scope; and are NOT acting on your behalf. 2. I am highly experienced at collaborating with physicians, health care professionals and medical practice staff. 3. As a former patient who has “walked in your shoes,” I truly understand the roadblocks, fears and frustrations that patients face in our fragmented healthcare system. 4. I know how to find the quality care you are seeking and help you accomplish your healthcare goals. 5. I am ethical, transparent, and will fight for you to ensure your health concerns are taken seriously.
  • What is the process to retain PURITY PATIENT ADVOCATES?
    We offer a 30 - 60 minute Initial Consultation (paid service). This is a phone cell session which will allow you to share your situation and determine if we can assist you with your needs and goals. You can initially contact us through our contact page to start the process. https://www.puritypatientadvocates.com/contact-us or email us at sylvia@puritypatientadvocates.com to provide a brief summary of your situation so we can determine if an initial consultation should be scheduled. The initial consultation must be paid for before we can schedule an appointment with you. If you decide to retain PURITY PATIENT ADVOCATES AFTER the initial paid consultation, we will send you forms to complete, including but not limited to, a Client Engagement Letter, Consulting Services Agreement and a Release of Information form. Upon completion, receipt of the forms and payment, we will begin working with you.
  • Does health insurance pay for our services?
    Since this is a private service, it is not covered by health insurance. I work directly for you and will ensure your health, well-being, patient rights, and best interests are taken seriously. If you have a health savings account (HSA), you may be able to utilize it to pay for independent Patient Advocate services. We accept payment by major credit card, debit card, or ACH bank transfer.
  • Can you personally diagnose me?
    No. I am not a licensed health care practitioner and therefore cannot diagnose or treat any medical conditions. I am unable to provide medical, legal, financial advice or insurance brokerage services. I cannot guarantee any specific medical, financial, legal, or insurance outcomes.
  • How will you ensure that my personal medical information is protected?
    Your privacy is taken seriously at PURITY PATIENT ADVOCATES. We do not discuss you or your loved one's patient information with anyone, unless granted written permission by you. This also includes patient family members, friends, or assigned guardians who may pay for the services. All information you share with PURITY PATIENT ADVOCATES is protected and treated with confidentiality.
  • Can you drive your clients to their appointments?
    Unfortunately, our insurance does not cover client transportation. However, we are happy to facilitate and/or refer you to transportation services as requested.
  • Can you attend doctor appointments with me or my loved one through Telehealth or video conferencing?
    I can attend virtually or by phone with you and/or your loved one in most areas of the United States. I can also attend in office appointments in the Atlanta metro area that are located in the following counties: North Fulton, Forsyth, Cobb, and selected areas in Gwinnett County, Georgia.
  • What is Integrative and/or Functional medicine?
    Integrative medicine helps maximize wellness for people with chronic and complex diseases. It aims to heal the mind-body-spirit and combines conventional and complementary medicine practices. An integrative medicine approach to healing might include lifestyle changes, alternative healing modalities such as acupuncture or chiropractic care. Functional medicine strives to identify and determine the "root cause" of complex, chronic disease. The functional medicine model integrates our understanding of the human body, genetics, and external factors to identify and treat the underlying cause of disease. The focus of functional medicine is on patient-centered care. Each patient is unique and and the physician forms a partnership with the patient. Each patient's history and past health is evaluated in great detail and is highly personalized.
  • Do you provide insurance claims and/or billing issues assistance?
    We are able to provide support for basic insurance claim issues. If your case requires in depth expertise, we will be happy to provide referrals to a billing specialist practice.
  • Do you offer assistance with insurance authorizations and appeals?
    We are happy to provide support for basic services. If you need extensive assistance, we will be happy to provide referrals for insurance appeals specialists.

Ready for clear and  compassionate healthcare navigation?

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